Thanks for purchasing our products at www.besafernz.com operated by BeSafer. Our team wants you to have a tip-top shopping experience with the full confidence that what you purchase meets your expectations.
However, we do understand that on rare occasions a product may have slipped the manufacturers' final check and disguised itself as a fully endorsed product.
These slipped products put upside down smiles on everyone's face, so we want you to be reassured that you are entitled to all the wonderful provisions made to you by the NZ Consumers Guarantee Act.
We offer a full money-back guarantee for all purchases made on our website. If you are not satisfied with the product that you have purchased from us, you can get your money back no questions asked. You are eligible for a full reimbursement within 14 calendar days of your purchase.
After the 14-day period you will no longer be eligible and won't be able to receive a refund. We encourage our customers to try the product (or service) in the first two weeks after their purchase to ensure it fits your needs.
Always feel free to contact us if there is an issue, and we will do our best to help solve it.
Returns Method
Connect with us via email or messenger
We will require the imposter product to be returned and will give you instructions on how to do so, at no charge to you, once received we will send out a new one, a better one, a proper one
If we don't have any items in stock, we will order you another one or offer a full refund.
Exchanges
We all understand that sometimes you just wished you just ordered the other one because it looks way better.
In this circumstance in order for us to do a swap, you will still need you to contact us via email, messenger, and then tell us your full story, including all the embellished details of how you really wanted a different one
Please note only unopened products in their original packaging can be exchanged.
